Privacy Policy
Effective Date: 12-01-2026
Alpi Luxe is committed to protecting your privacy and ensuring that your personal information is handled responsibly and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from www.alpiluxe.com.au.
1. Business Information
This Privacy Policy applies to Alpi Luxe, operating the website www.alpiluxe.com.au.
Contact Details:
Email: alpiluxe@gmail.com
Address: Hepher Road, Campbelltown, NSW 2560
WhatsApp: 0433 128 145
2. Personal Information We Collect
When you interact with www.alpiluxe.com.au, we may collect the following personal information:
Full name
Email address
Phone number
Billing and delivery address
Order details and purchase history
Personalisation details (such as message card content)
Payment-related information (processed securely by third-party providers)
We do not store full credit or debit card details.
3. How We Collect Information
Personal information is collected when you:
Place an order through www.alpiluxe.com.au
Contact us via email, WhatsApp, or website forms
Request personalised products or gifting services
Subscribe to communications (if applicable)
4. Purpose of Collection
We collect and use personal information to:
Process and fulfil orders
Provide personalised candles and gifting services
Communicate order confirmations, updates, and support
Improve our website, products, and customer experience
Comply with legal and regulatory obligations
5. Disclosure of Personal Information
We may disclose your personal information to:
Courier and delivery service providers
Payment gateways and financial institutions
Website hosting and service providers
Regulatory or legal authorities where required by law
Alpi Luxe does not sell, rent, or trade your personal information.
6. Third-Party Services
www.alpiluxe.com.au may use third-party services such as:
Payment processors
Shipping providers
Website analytics tools
These third parties operate under their own privacy policies. Alpi Luxe is not responsible for the privacy practices of external websites or services.
7. Data Security
We take reasonable steps to protect personal information collected through www.alpiluxe.com.au from misuse, loss, unauthorised access, modification, or disclosure.
While we follow best practices, no online system can guarantee complete security.
8. Access & Correction of Personal Information
You have the right to:
Request access to the personal information we hold about you
Request correction of inaccurate, outdated, or incomplete information
Requests can be made by contacting us using the details below.
9. Cookies & Website Analytics
www.alpiluxe.com.au uses cookies and similar technologies to:
Improve website functionality
Analyse website traffic and usage
Enhance user experience
You may disable cookies via your browser settings; however, this may affect website performance.
10. Marketing Communications
If you opt in to receive marketing communications from Alpi Luxe, you may opt out at any time by:
Using the unsubscribe link (where available)
Contacting us directly
11. Retention of Personal Information
We retain personal information only for as long as necessary to:
Complete transactions and services
Meet legal, accounting, or regulatory requirements
12. Changes to This Privacy Policy
Alpi Luxe may update this Privacy Policy from time to time. Any changes will be published on www.alpiluxe.com.au and will take effect immediately upon posting.
13. Complaints & Contact
For questions, concerns, or complaints regarding this Privacy Policy or the handling of personal information, please contact:
Alpi Luxe
Email: alpiluxe@gmail.com
Address: Hepher Road, Campbelltown, NSW 2560
WhatsApp: 0433 128 145
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).